||URBAN NERDS STORE FAQ
When will my Urban Nerds t-shirt arrive?
Please allow up to 5 full working days for your delivery to arrive from the day you placed your order.
All orders are sent out within 24 hours of your purchase if your order was placed from Monday to Friday. Orders made on Saturday & Sunday will be sent on Monday.
When is this going to be back in stock?
When we say our Urban Nerds t-shirts and women’s vest come in exclusive, limited runs…we mean it! Many of our lines and colour ways will never, ever be re-printed, so get your hands on one whilst you’ve got the chance. Our original range of black & white Urban Nerds apparel will always be kept in stock.
How do I join the Urban Nerds newsletter?
To sign-up to our newsletter and be the first to know about new limited edition Urban Nerds apparel and the latest line-up and event information on our raves, head to the home page and submit your email using the sign-up box to the top right of your screen!
Information on the free standard delivery service
Postage & packing on all UK orders is free. UK orders are sent using Royal Mail’s UK Standard Delivery service. Tracking is not available, so please allow 5 working days for delivery.
Royal Mail can deliver your item from anytime between 7am and 9pm and may require a signature from you. If no one is around to take your delivery, a card will be left advising how and where you can collect it.
Shipping outside of the UK
International orders are shipped using Royal Mail’s International Signed For service™ and cost £5.00. Please select the International postage option when you reach the checkout stage. If you’re ordering more than 2 items, international shipping may be more than £5.00. This will be calculated before you make your purchase. Please note Urban Nerds can only take responsibility for international shipments up to the point at which they leave the UK.
Is postage & packaging still free on multiple orders?
P&P is free on UK orders of any size! International orders are shipped using Royal Mail’s International Signed For service™ and cost £5.00. International orders of more than 2 products will cost more to ship, when you checkout the total shipping amount will be calculated before you make your purchase.
How to I make a return?
We’re pretty sure that once you’ve got your hands on an exclusive Nerds t-shirt, you’re going to want to keep hold of it! However if for any reason you’re not happy, please return your items to us within 10 days of receipt in their original condition and packaging and in the original zip-lock pack in which they were delivered.
We will issue a full refund (excluding any delivery charges) or exchange the product, stock depending.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only refund the costs of postage where the item returned is faulty or you have been sent the wrong item.
We cannot accept responsibility for parcels that are lost in transit and for returns that do not reach us so please ensure you send your item Recorded Delivery and keep hold of the proof of posting you were given.
To make a return please email firstname.lastname@example.org
Have you received my returned t-shirt yet?
As soon as we’ve received your returned item, we will email you to let you know if has arrived. In the unlikely event that we’ve not got back to you within 10 days, please email email@example.com
If your item has been sent using Recorded Delivery or any other service that can be tracked, please pass on the tracking number to us when you get in touch.
We advise that in all cases, returns are sent back to us Recorded Delivery, as we cannot accept responsibility for or refund any items that do not reach us.
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